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General Questions
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General Questions about Royal Ace

“While anyone can enjoy the fun of playing at Royal Ace, real money play is only available to players who are 21 years or older—or meet the legal age requirement in their respective jurisdiction.”

“Not at all! You can download and enjoy all of our games completely free. Play our casino games for as long as you like—no cost, no pressure.””Not at all! You can download and enjoy all of our games completely free. Play our casino games for as long as you like—no cost, no pressure.”

“Play for real and score big wins at our casino! For all the details on deposits, withdrawals, and our policies, head over to our Banking page.”

“Absolutely not—your transactions remain completely private at Royal Ace.”

“Yes, we operate from a country where online wagering is fully permitted. Royal Ace Casino adheres strictly to all applicable local laws. We also kindly ask that players ensure they are in compliance with their own jurisdiction’s regulations before wagering real money.”

Yes, we are fully licensed and operate in full compliance with all regulations governing online gambling.

“We have no influence over game outcomes. RealTime Gaming’s Random Number Generator (RNG) is certified as fair and unbiased by Technical Systems Testing (TST). TST is a globally recognized, accredited testing agency trusted by major gaming organizations, including IGT, Aristocrat, Mikohn, and several state lotteries such as those in Michigan, Massachusetts, Washington D.C., and Ontario.”

“As a VIP player at Royal Ace, you’ll enjoy exclusive perks—bigger bonuses, enhanced rewards, and higher table limits. Ready to elevate your experience? Visit our Contact Us page and request to connect with our VIP Department.”

Software Setup and Technical Information

Our casino software is one of the fastest downloading packages available online, so you can get started in no time—regardless of your internet connection speed.

If you’re using a 56k modem, the download will take approximately 9 minutes. With a DSL, cable modem, or T1 connection, it should take less than 30 seconds.

After the download is complete, look for a file on your desktop named either “smartdownload.exe” or “Royal Ace.exe.” Just double-click the file and follow the on-screen instructions to install the Royal Ace Casino software.

Once the installation is finished, you can create your free casino account, log in, and start playing right away!

If you don’t see the file on your desktop, you can easily locate it by clicking the Start button and using the Search feature. Type “smartdownload.exe” or “Royal Ace.exe” into the search bar, and be sure to search all local drives.

Once the file appears in the search results, just double-click it and follow the installation steps to get started.

The Desktop refers to the main screen area you see on your computer when no programs are open or everything is minimized. It usually displays icons in the top-left corner such as My Computer, Recycle Bin, and other shortcuts or pre-installed programs specific to your system

Creating your account is fast and simple. Just double-click the Royal Ace icon on your desktop, then select the “New Account” button. Fill in the required details, click “Create”, and you’re all set to log in and start playing.

Yes, your account information is fully protected by our advanced 128-bit encryption technology, ensuring your data remains secure and completely confidential at all times.

If you’re receiving a “Required information needed” error when trying to log in, it typically means one of two things: either you haven’t created an account yet, or there’s an issue with your login details.

If you haven’t registered, you’ll need to create an account before you can log in and start playing. If you already have an account, the error may be due to a typo in your username or password.

Here’s what you can do:

  • Make sure your Caps Lock key is off.

  • Double-check the spelling of your username.

  • Carefully retype your password, remembering that passwords are case-sensitive—uppercase and lowercase letters must match exactly as you originally entered them.

If you’re still having trouble, please reach out to our Customer Support team. We’ll be happy to assist and get you back into your account.

To reset your password, follow these steps:

  1. Open the login window and enter your casino username as usual.

  2. Click on “Forgot Password”.

  3. Enter your registered email address — make sure it’s valid and currently active.

  4. A Security Code will be sent to that same email.

  5. Return to the casino software and enter the Security Code provided in the email.

  6. You’ll then be prompted to set a new password (make sure it’s different from your previous one).

IMPORTANT: If you don’t see the email in your inbox, please check your Junk or Spam folder.

 
 
 

Currently, our software is not compatible with the Macintosh operating system. However, if you’re using an Apple computer, you can still enjoy a selection of games by accessing our Instant Play Casino, which lets you play directly through your web browser—no download required.

Yes, AOL users can download and enjoy our software as long as they’re using AOL version 3.0 or higher.

The minimum system requirements to run our software are a Pentium 90 processor, Windows 95 or later, and at least 16MB of RAM.

Deposit / Withdrawal Information and Security Assurance

Easy peasy! Just sign in to your Royal Ace Casino account and click the “Cashier” link. You will see a list of deposit methods—select the one that suits you best and proceed with on-screen directions. No longer than one or two minutes.

Yes, absolutely safe. We never make use of shady payment methods, and the entire process gets secured by good SSL encryption. That is, your information, including credit card information and personal data, stays secure and safe.

We’re all in U.S. dollars, just to make things easy. But if you’re paying in a foreign currency, don’t worry about it—those will be automatically converted for you at today’s bank exchange rate.

Good one! To withdraw, just head on over to the Cashier area after you’ve completed playing. Choose “Withdraw,” put in the information, and send in your request.

Usually, we pay out your winnings the same method that you deposited with—except credit cards, since we can’t send money back to them. We’ll try to use your preferred method. Some methods need you to have an account set up beforehand, so warning about that.

Nope! It’s all kept confidential. We don’t report anything to the IRS or government.

Yes! Visit the Lobby and open the Cashier. Select your crypto—like Bitcoin or Litecoin—and we’ll provide you with a QR code and wallet address. Send the payment, and when it’s verified on the blockchain, your account is credited. Easy peasy.

If you’re new to crypto, check out our Bitcoin Guide—it’ll guide you through it step by step.

Usually under 10 minutes, sometimes faster. It just depends on how quickly the blockchain processes your transaction.

Most of our players utilize Coinbase—it’s secure and easy to use. Our Bitcoin Guide can help walk you through making an account and buying crypto for the first time.

Yes, a couple of things: You need to have had a crypto deposit at least once beforehand. We might even need to see an I.D. to ensure it is really you. Then, just enter your Bitcoin wallet address and once confirmed, the cash usually shows up in your wallet in just mins.

Entirely. With crypto, you don’t have to share bank or card details—just your wallet address. It’s genuinely private, no names, and cuts it down and simplifies it.

Gameplay Issues and Details

We’ve got all the best stuff—slots, table games such as blackjack and roulette, video poker, and more. Whether you enjoy spinning reels or challenging your card skills, there’s something for everyone.

If you’re unsure how a game is played, don’t worry! Just try opening it up and most will give you the rules or feature a little assist button somewhere. You can even try it first in practice mode as well.

Yes, some games may be restricted when you’re playing with a bonus. Typically, games such as roulette or craps don’t contribute 100% to the wagering. Good bet? Read the bonus terms first before you play.

There are bonuses that can be cashed out, there are bonuses only for play. Once you fulfill the wagering requirements, if it’s a cashable bonus, you can withdraw it completely. If not, only the winnings remain, and the bonus component disappears.

Hmmm, that can occur at times. Comps are founded on the amount you place bets with and play, so if you’re betting little or not frequently, they may accumulate slowly. You can always contact support and have them check on them also.

All our games use Random Number Generators (RNGs), so the result is completely random. And to top it all, we’re tested and certified to ensure that everything is fair and square.

Yep—players must be at least 21 years of age to play at Royal Ace. We enforce that rule pretty seriously.

It’s really simple. Just login, visit the Cashier, and deposit some money. With real money in your account, you can play for real money winnings.

Oh yes, we do! You accumulate comp points whenever you play. And the points can be redeemed for cash or other rewards. Just continue playing and they will accumulate.

After you place a bet and the game begins, you typically can’t cancel it. However, if you haven’t yet hit spin or deal, you can simply change the amount or exit the game. Always double-check before confirming!

Yes, you can. Just go to your account or Cashier and search for your play history or game logs. It will display what games you played and when.

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